Technical Support

Last Updated: July 2025

Welcome to MoodFlow AI! We are committed to providing you with the best user experience. If you encounter any issues while using our app, please refer to the information below or contact our technical support team.

Frequently Asked Questions

1. App Installation and Setup

Q: How do I download and install MoodFlow AI?

A: You can search for "MoodFlow AI" on the App Store (iOS) and download it. Make sure your device meets the minimum system requirements.

Q: Do I need to register an account for first-time use?

A: No account registration required.

2. Feature Usage Issues

Q: How do I set up water drinking reminders?

A: After opening the app, go to "Settings" > "Water Reminders" where you can customize reminder intervals, daily water goals, and notification sounds.

Q: Will my mood diary data be lost?

A: Your mood diary data is automatically saved locally, ensuring your data is absolutely safe and your privacy is absolutely protected.

Q: What should I do if the AI photo storytelling feature is inaccurate?

A: The AI feature continuously learns and improves. If the generated content doesn't meet expectations, you can regenerate it or edit manually. We also welcome your feedback to help improve our AI algorithms.

3. Technical Issues

Q: What should I do if the app crashes or runs slowly?

A: Please try the following solutions:

• Restart the app
• Check and update to the latest version
• Restart your device
• Clear device storage space
• If the problem persists, contact technical support

Q: What should I do if I'm not receiving push notifications?

A: Please check:

• Whether device notification permissions are enabled
• Whether in-app notification settings are correct
• Whether device Do Not Disturb mode is turned off
• Whether network connection is stable

System Requirements

iOS Devices: iOS 16.0 or later

Storage Space: At least 100MB of available space

Network: Internet connection required for AI features and data sync

Contact Us

If your issue is not addressed in the FAQ above, or if you need further technical support, please contact us through the following methods:

When contacting us, please provide the following information to help us assist you better:

• Your device model and operating system version
• MoodFlow AI app version number
• Detailed description of the issue
• Specific steps when the problem occurred
• Screenshots or error messages if possible

Feedback and Suggestions

We highly value user feedback and suggestions. If you have any improvement suggestions or new feature requests, please send an email to support@moodflowai.com. Your input will help us continuously improve our product and provide a better experience for all users.

Version Updates

We regularly release app updates that include new features, performance optimizations, and bug fixes. We recommend enabling automatic updates or regularly checking for updates in the app store.

Thank you for choosing MoodFlow AI. We hope you enjoy using our app!